CUSTOMER SERVICE OFFICE
11805 BEE CAVE RD., STE 200
WTCPUA ADMINISTRATIVE OFFICE
12117 Bee Cave Rd., Ste. 120
UPDATE 7:00 P.M. Water line has been repaired and service is restored to affected areas.
December 9, 2016—Due to a break in a water main, West Travis County Public Utility Agency’s (WTCPUA) customers located along and either side ot US Hwy 290 East between Circle Dr. and Ledgestone Terrace experienced a period of low pressure or water outage. PUA crews are working on the repair and estimate water to be restored between 8:00 and 9:00 p.m.
Neighborhoods near the Travis - Hays county line within the WTCPUA service territory impacted by the water outage include:
Ledgestone Terrace Road area
Spring Valley Road area
Fitzhugh Road area
Derecho Road area
West Circle Drive area
Rocky Drive area
Scenic Brook Estates
Vicki/Weir Loop area
PREPARING FOR WINTER
With colder temperatures finally reaching Texas it's time to start preparing for winter freezes. Following the list below will help you be more prepared for when temperatures drop.
- Keep garage doors closed;
- Open kitchen and bathroom cabinets to allow warmer air to circulate around exposed plumbing, please be sure to remove any harmful chemicals that may be in reach of children or pets;
- Let the water drip from the cold side of the faucet, even a trickle can prevent pipes from freezing;
- Insulate any exposed pipes or hose bibs, be sure to check crawl spaces and attics for exposed pipes.
Most supplies for insulating pipes can be purchased at your local hardware store. With these few tips you could save yourself costly water bills from pipes bursting during freezes.
If you have a water or wastewater emergency,
please call 512-788-1155
On August 18, 2016 the WTCPUA Board of Directors approved new water and wastewater rates for retail and wholesale customers effective October 1, 2016.
These rates will be reflected on the bill that is mailed in December.
For more information about the new rates please click here.
New rates are listed on the Rates tab.
Effective 9/12/16: Stage 1 VOLUNTARY Watering Guidelines in effect.
Odd Numbered Addresses: Wednesdays and Saturdays
Even Numbered Addresses: Thursdays and Sundays
Commercial (including large landscapes and HOA common areas:
Mondays and Fridays
PLEASE CALL 512-263-0125 FOR ALL BILLING QUESTIONS,
SERVICE ISSUES AND WATER/SEWER EMERGENCIES
AFTER HOUR Emergency Number -