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CUSTOMER SERVICE

512-263-0125


WEST TRAVIS COUNTY

PUBLIC UTILITY AGENCY



WTCPUA Receives Grant from LCRA for Water Conservation Project

Read story here.  


 High Water Use / High Bills

West Travis County Public Utility Agency (PUA) experienced a significant increase in water use in its service territory from July through October 2015. The increased water use resulted due to reestablished Stage 2a Water Restrictions in June 2015 that allowed for twice a week—instead of once a week watering allowed during the previous 2 years under 2b Water Restrictions.  
The change in water restrictions was implemented due to heavy spring rains and rising lake levels. However, spring rains were followed by trace precipitation in July, August, September, and into October. 

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NEW WATER AND WASTEWATER RATES 

EFFECTIVE 1/1/16

On November 19, 2015, the West Travis County Public Utility Agency (PUA) Board of Directors approved FY 2016 Water and Wastewater Rates.  Retail customers' March 2016 billing will reflect the 2016 Water and Wastewater Rates.

The PUA evaluates rates based on its annual budget.  The PUA Board adopted the FY 2016 budget in September 2015.  Please refer to the budget for more in depth information.  

 

WASTEWATER WINTER AVERAGING FOR SINGLE FAMILY RESIDENTIAL CUSTOMERS IS BASED ON USAGE FOR DECEMBER, JANUARY AND FEBRUARY.  PLEASE KEEP YOUR USAGE LOW TO MINIMIZE YOUR SEWER BILL FOR THE NEXT YEAR.  

 

 

 

Stage 1 Watering Restrictions in effect as of December 1, 2015. 

 

 


PLEASE CALL 512/263-0125 FOR ALL

BILLING QUESTIONS,

SERVICE ISSUES AND WATER/SEWER EMERGENCIES 

AFTER HOUR Emergency Number -

512-788-1155