We have launched a new bill pay payment platform and portal! Our new platform features a user-friendly portal and more features to view and pay bills online.
With our new platform, you can:
• Pay your utility bills anytime 24/7 via an easy-to-use online portal
• AutoPay – save time and avoid late or missed payments
• Pay by Text to get text notifications about your bill and pay by text if you’re on the go
• Pay over the phone using a landline or mobile device using our 24/7 automated Pay by Phone feature
Numerous payment methods are available, including:
E-checks (ACH/EFT)
Credit/Debit Cards-Visa, Mastercard, Discover, & American Express accepted
Apple Pay, Google Pay, PayPal and Venmo
Available payment options and fees are:
Online Bill Payment
Pay Your Bill Now1. E-check (ACH/EFT) – NO CHARGE with AutoPay enrollment
2. E-check (ACH/EFT) – $1.25 per transaction for one-time or scheduled one-time payments
3. Credit/Debit Card – 3% processing fee per transaction ($2.00 minimum charge)
4. Pay by Phone – Call (866) 993-0351 for automated phone service. An additional $1.95 fee will apply in addition to the 3% fee for card payments and the $1.25 fee for E-checks.
Pay With Your Bank’s Auto Bill Pay Service
Your bank may assess a fee for this service at their discretion. Please verify you have the correct full account number (refer to your water bill) and the correct mailing address for the WTCPUA as listed below. Payments may take up to seven business days to post to your utility account. Please consult with your bank for more information.
Payment in Person
Visit our Customer Service office:
Paper check or money order made payable to WTCPUA – no charge
Cash – no charge
Credit/Debit Card – 3% processing fee per transaction ($2.00 minimum charge)