The PUA is a non-profit organization and rates are developed to recover the cost of our service only, and meet Board requirements for minimum cash balances and debt service coverage. Nearly 100% of our “high” water bill complaints are related to irrigation systems including programming, operational issues (e.g., valves not operating properly) and leaks. 53% of our operating costs are debt service related to acquisition of the system from the LCRA and capital improvement costs for system serviceability and growth.
Further, our water meters are the sole basis of measuring consumption for billing purposes, and do not spin unless water passes through them. Our meters test accurate 99% of the time. Our billing system accurately calculates bills based on our rate Tariff and consumption data obtained from the meter.
“High” water bills are caused by voluminous consumption. Ask us about helpful tips to reduce your water consumption.