The West Travis County Public Utility Agency public water system, (PWS) ID 2270235, will temporarily convert the disinfectant used in the distribution system from chloramine to free chlorine. The conversion will begin on November 14, 2025 and continue through December 13, 2025. During this period, you may experience taste and odor changes associated with this type of temporary disinfectant conversion.
Public water systems are required to properly disinfect their water and maintain an adequate disinfectant residual in the distribution system. Chloramine, free chlorine combined with ammonia, is widely used as a disinfectant because it persists for long periods while also limiting the formation of disinfection by-product contaminants. Prolonged use of chloramine coupled with other factors that can impact water quality, such as high temperatures or stagnation of water, may result in the growth and/or persistence of organic matter within the pipes of the distribution system, which may hinder the ability to maintain an adequate disinfectant residual. A temporary conversion to free chlorine, partnered with flushing activities, helps to rid distribution pipes of this organic matter and improve the quality of your water overall.
West Travis County Public Utility Agency has chosen to implement a temporary disinfectant conversion to free chlorine based on the following: maintenance of distribution lines, disinfectant residual reset and maintenance of storage tanks. You can find out more information by downloading our PDF FAQ sheet or referring to the FAQs below.
Disinfection of drinking water is critical to protecting consumers from disease-causing microorganisms, called pathogens, including bacteria or viruses. Disinfectants are very effective at inactivating (or killing) pathogens and have enormously benefited public health. For example, the incidence of typhoid fever was reduced by 1,000-fold in the U.S. in the last century by implementing the disinfection of drinking water.
Even with the advancements in drinking water disinfection practices and decreased incidence of diseases like typhoid fever and cholera in the U.S., disinfection of drinking water remains critical for public health. Failure to adequately disinfect water has led to high-profile illness outbreaks and deaths (for example, the 1991 Peru cholera epidemic and the 2000 Walkerton, Canada bacterial outbreak).
Public water systems are required to disinfect water prior to its entering the distribution system that carries it through pipes for delivery to consumers. Public water systems in Texas are also required to maintain a minimum amount of residual disinfectant throughout the distribution system to make sure levels of harmful microorganisms remain low. Treatment prior to distribution may utilize a number of different disinfectants, but a public water system is required to use either chlorine or chloramine in the distribution system.
Chloramine is a long-lasting disinfectant added to public drinking water for disinfection. It is formed by combining chlorinated water with small amounts of ammonia. It is commonly used for disinfection in many public water systems throughout Texas, the United States, and countries around the world.
Chloramine is an effective disinfectant and persists over a long period of time, particularly in areas with high temperatures. This makes chloramine useful in Texas’ large distribution systems, such as those of cities with numerous connections and in rural water systems with fewer connections spread out over a large geographic area.
Chloramine typically produces lower levels of regulated disinfection by-products (such as total trihalomethanes (TTHMs) or haloacetic acids (HAA5)) compared to free chlorine, because it is less reactive with naturally occurring organic matter that may be in the water.
Disinfection by-products (DBPs) are formed when disinfectants such as chlorine and chloramines react with natural organic matter in drinking water. The U.S. Environmental Protection Agency (EPA) regulates some DBPs, such as total trihalomethanes (TTHMs) and haloacetic acids (HAA5), to minimize their health risks. A challenge faced in drinking water disinfection is to protect the public from waterborne diseases while reducing public exposure to DBPs.
Yes, water disinfected with chloramine is safe for drinking, cooking, bathing, and everyday use. The EPA, the Centers for Disease Control, and the World Health Organization have determined that chloramine is a safe disinfectant and that water disinfected with chloramine within regulatory standards has no known or expected adverse health effects.
Chloramine, like chlorine, must be removed from the water prior to use in dialysis machines and can be harmful to fish and amphibians. However, proper filters and dechloramination products will address these concerns.
A free chlorine conversion (also referred to as a “chlorine burn”) occurs when a water system that typically uses chloramine removes ammonia (needed to form chloramine) from the treatment process and disinfects the water with only chlorine. Chlorine is more effective than chloramine at inactivating certain types of bacteria. Excess ammonia, which can accumulate in a chloramine-treated distribution system over time, is a source of food for specific types of bacteria that are harmless to people. These bacteria can make it difficult for public water systems to maintain a disinfectant residual, which means that microorganisms that are harmful to people can grow.
The “chlorine burn” is a common practice by many public water systems throughout the country to reduce the number of the bacteria so that a satisfactory disinfectant residual can be maintained throughout the distribution system. Chlorine conversions can be used as a preventative strategy or to stop nitrification (the microbial process that converts ammonia and similar nitrogen compounds into nitrite and nitrate), which can diminish water quality. According to a 2016 EPA survey, 25 to 40 percent of the utilities that use chloramine reported using free chlorine burns to control nitrification.
Public water systems should notify their customers prior to a chlorine conversion, because changes in taste and odor may briefly occur.
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It is often conducted as a preventative maintenance measure to kill bacteria that can make the maintenance of disinfection residual problematic. A film can form in the distribution system piping that can contain bacteria which use ammonia as a food source. These bacteria in this film are harmless to people. When the water system stops adding ammonia, the bacteria starve. Therefore, a periodic conversion to free chlorine is effective for inactivating these types of bacteria in piping with biofilm by interrupting the supply of ammonia and can help prevent subsequent issues from occurring.
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In rare occasions, if the distribution system receives a moderate to excessive amount of ammonia over long periods of time, bacteria using ammonia as a food source can bloom and cause a loss of disinfectant residual. As a result, the water system may not be able to maintain the minimum required disinfectant residual in the distribution system, and may receive complaints regarding taste/odor.
The conversion to free chlorine, in conjunction with increased flushing activities, assists in removing excess film from the distribution system and also starves these bacteria. The chlorine conversion helps the system return to an environment where the disinfectant residual can be maintained.
Properly conducted free chlorine conversions can often cause the water to have a different taste and/or odor than when using chloramine for disinfection. Customers will likely be able to notice the difference, but there are no health effects associated with the change in taste/odor. Once the water system has returned to using chloramine as the disinfectant, the taste/odor of the water will return to normal.
There may be an increase in the level of disinfection by-products being formed during this short time. Health concerns related to disinfection by-product formation are based on prolonged exposure, and the conversions typically only last two to four weeks at a time. Limited scientific studies following shorter-term exposure to disinfection by-products have been published that did not find any association between exposure and dermatitis (skin rashes).