West Travis County PUA Releases 2025 Consumer Confidence Report
The West Travis County Public Utility Agency has released its 2025 Consumer Confidence Report also known as the Annual Water Quality Report.
The report provides customers with an overview of the PUA’s drinking water quality and summarizes testing conducted between January 1 and December 31, 2025. It includes information about the source of the PUA’s water, treatment and monitoring practices, substances detected during testing, and how those results compare with state and federal drinking water standards.
The report confirms that WTCPUA drinking water meets or exceeds applicable requirements established by the Texas Commission on Environmental Quality and the U.S. Environmental Protection Agency.
What Customers Will Find in the Report
Customers can review detailed testing results for regulated substances, including chlorine, fluoride, barium, turbidity, lead, copper, haloacetic acids and total trihalomethanes. The report also explains common water-quality terms, such as maximum contaminant levels, action levels and treatment techniques, to help customers understand the results.
The report notes that lead and copper samples were collected from 31 sites throughout the community. No sites exceeded the action levels for either substance.
Customers will also find information about:
- The PUA’s Lake Austin water source
- The treatment and testing processes used to protect water quality
- Lead and service-line materials
- Drought planning and outdoor watering schedules
- Water conservation tips and LCRA WaterSmart rebates
- Source-water protection and community participation
- Proper disposal of unused or expired medications
2025 Highlights
In 2025, WTCPUA produced more than 4.1 billion gallons of treated water and served 10,256 retail customers across western Travis and northern Hays counties. The agency maintains more than 300 miles of water and wastewater pipelines.
The report also highlights the importance of conservation. WTCPUA customers use an average of approximately 450 gallons of water per day, and outdoor watering can account for up to 70% of household water use during the summer. Customers may be eligible for LCRA WaterSmart rebates covering up to 50% of qualifying conservation improvements, with a maximum rebate of $600.
The report discloses that the system did not meet a required filtration standard on one occasion because of a filter failure. The issue was corrected the same day, and customers were notified following the incident.
What to Look for When Reading the Report
Customers reviewing the report should pay particular attention to the “Test Results” section, which shows the amount of each detected substance, the applicable regulatory limit and whether a violation occurred.
A detected substance does not necessarily indicate a health concern. Drinking water can contain small amounts of naturally occurring minerals and other substances. The key comparison is whether the detected amount remains below the applicable state or federal limit.
Customers may also wish to review the sections on lead in home plumbing and service-line materials. WTCPUA provides high-quality drinking water, but plumbing materials located within individual homes may affect water quality. The report includes practical steps customers can take to reduce potential lead exposure.
WTCPUA remains committed to providing safe, clean and reliable drinking water while keeping customers informed about the quality of the water delivered to their homes and businesses.
Customers with questions about the report or their drinking water may contact Leo Cruz at (512) 897-0970.