Welcome to the Official Website of West Travis County Public Utility Agency

New Online Application Process

WTCPUA is pleased to announce our transition to My Government Online for online application processes for NEW CONSTRUCTION applications for service.  Please click this link www.MyGovernmentOnline.org to go directly to the My Government Online website.  

You will need to Create an Account and then you can log in and under Permits and Licensing, Apply for a Permit (application) online.  

If you have any questions about the new application process, please contact Customer Service at 512-263-0125.


Bill Payment Options

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs...

To learn more about your bill pay options, click here:

 Learn more...

PUA Office Address

PUA Administrative and Customer Service offices are located at:

13215 Bee Cave Parkway

Building B, Ste. 110

Bee Cave, TX.  78738

Office Hours 8:00-12:00 and 1:00-5:00, Monday - Friday


Uplands Water Treatment Plant is located at:

12215 Bee Cave Road

Bee Cave, TX. 78738

Recent News View All »

Board Votes to Reinstate Stage 1 Watering Restrictions

June 20, 2024

At its board meeting on June 20th, the West Travis County Public Utility Board voted to move back to Stage 1 watering restrictions, due to the increased lake levels. This will allow customers to water two times per week between the hours of Midnight - 10 a.m. & 7 p.m. - Midnight on designated days  according to the schedule below:

      • Addresses ending in 0,1,2,3: Monday and Thursday
      • Addresses ending in 4,5,6:  Tuesday and Friday
      • Addresses ending in 7,8,9:  Wednesday and Saturday
      • Commercial customers (including HOAs):  Tuesday and Friday
      • No watering allowed on Sundays.
    • New landscapes require a variance if they need additional irrigation than the mandatory watering schedule....

    Read More »