Contact Us

At West Travis County Public Utility Agency, our commitment is to provide superior customer service. If you have questions or need assistance, please feel free to send us an email using the contact form below or give us a call.  Email correspondence will be answered the following business day.  If you have an emergency, please call the number below.

As your water and wastewater provider, we welcome your feedback and appreciate your business.

Customer Service              512-263-0125

                                             512-263-4124 (fax) 

For Billing Inquiries, new service/transfer/cancellation of service inquiries or water/sewer service problems.

PUA Administration             512-263-0100

                                                512-263-2289 (fax)

To reach the General Manager, Engineering, or Finance and Accounting.


Office hours of operation:  Monday-Friday, 8:00 a.m.-12:00 p.m and 1:00 p.m.-5:00 p.m.  Office is closed for the lunch hour.

To report Water and/or Sewer Emergencies AFTER Normal Business Hours, please call 512-788-1155 (available 24 hours a day - 365 days a year).



E-mail correspondence is maintained in accordance with applicable provisions of State law and may be considered public records. Public disclosure of your communication may be required.